We are so confident you will love our products that we stand behind them with a 30-day, full money-back guarantee! However, we are unable to offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. To return your product, mail your product to:

Dr.Shuyun’s Natural Remedies

Attn: Returns

611 S

Palm Canyon Dr., #7-237 Palm Springs, CA 92264

Refunds

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed. A credit will automatically be applied to your credit card or original method of payment, usually within 5-7 business days. Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email

Dr.Shuyun’s

Attn: Returns

611 S Palm Canyon Dr., #7-237

Palm Springs, CA 92262

 

Shipping

Our products are shipped within 4-7 days using the following carriers: USPS, FedEx, and/or UPS. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item